Refund policy
Refunds Will Be Handled on a Case-by-Case basis
If you are interested in a refund, please contact me at kontactkafluffle@gmail.com. You must contact me within 30 days of receiving your item.
To be eligible for a refund, you must return the item in the same condition you received it in, with proof of purchase. Due to the handmade nature of my items, I do not require the items to be in their original packaging with tags or anything like that because they do not have special packages or tags.
Return Shipping
In order to process a refund, the item must be shipped back to me.
Keep in mind that domestic shipping currently runs between $5-$8 for a keychain, because of this, I will provide a return label, but I will not be able to refund your original shipping cost. If I were to refund shipping there is a high chance that I would lose money, and while that sounds incredibly rude, I do not want to open up the possibility to bankrupt myself. There are, of course, exceptions to this that can be handled when we discuss your situation.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). This is why I make sure you are happy with your custom order before I ship it out.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kontactkafluffle@gmail.com.